Steve Krause : Blog

Spread the Word: Affordance

In one of of our bathrooms at home, the shower/tub controls look like this:

Faucet

The handle pointing to five o'clock regulates the water flow. The knob pointing to one o'clock sets the temperature. But how do you activate the shower?

Look at the picture again. What do you think?

The answer is, you pull down on the tub spout's ring, where the water comes out. This plugs the tub spout and directs the water up to the shower head.

Functionally it makes sense, but the only thing obvious about this feature is its need for a better affordance: a design element that shows the user what to do.

The computer-user-interface expert Don Norman popularized the term affordance in his book The Design of Everyday Things. One of his classic examples was the door that you pull, only to find that you need to push it. Why did you pull? Probably because it had a pull-style handle, when it should have had a flat plate. The latter can only be pushed. (A rule of thumb: If a door needs a sign to tell you "push" or "pull," it could use a better affordance.)

Although the term sounds jargony, affordance provides a shorthand for thinking and talking about what would otherwise be referred to as, "something that shows you what to do with it." The term is used primarily by certain types of designers. We would all benefit if a wider array of professionals understood and internalized the term. Spread the word.

May 17, 2009 in Design | Permalink | Comments (0)

When Dishwasher Displays Attack

For your consideration, I present the display on my parents' dishwasher.

Cleansensor

On first glance, does this make sense to you?

The first time I saw it, I thought it was broken, yet it was apparently operating as designed.

The lit words indicate the current settings. The confusing thing is, they do so like a splatter pattern from a stream of dishwasher consciousness. 

Closer inspection of the images reveals the faint outlines of additional words that are not lit. With effort, I'm sure more could be activated at once, further intensifying the information attack on the user.

Having never suffered from information overload due to a dishwasher before, I question whether a tag cloud is really the right approach to communicating how the dishes are getting cleaned.

February 21, 2009 in Design | Permalink | Comments (0)

A Tale of Two On/Off Switches

On the left is a baby monitor by Summer. On the right is a speaker by Logitech.

Baby_monitor_and_speaker

The baby monitor's on/off switch is integrated with the volume dial. You click on the unit at zero volume, then dial up for higher volume. Thus, every time you turn on the unit, you need to reset the volume. For extra frustration, the dial has no indicator for the volume level.

With a baby monitor, finding the right volume is a delicate balance. You want the volume high enough to hear your child call or otherwise make significant noise. But you don't want so much volume that you're hearing ambient noise in the child's room. It would be so much better to set the right volume once and leave it there.

Enter the Logitech speaker (part of the X-230 three-piece set), which gets this issue right. The power switch and volume knob are separate. When you turn on the unit, the volume is where you left it. This design probably costs slightly more than having a single knob/switch, but it is unremarkably right—that is, so natural you don't notice it.

April 06, 2008 in Design | Permalink | Comments (0) | TrackBack (0)

Errant Error Explanations

You are on an airline's Web site, one where you've registered before. You want to log in, and it asks you for your email address. You enter the email address, but the site says, "Invalid email address."

You look at the email address. It's correct.

You try again. "Invalid email address."

At a recent conference I attended, a speaker told this story from the airline's point of view. The engineer responsible wrote the code to look up the email address provided. Anything other than a match returned "Invalid email address" because, from the engineer's perspective, that's what it was.

However, a significant number of people were entering valid email addresses, just not the ones they registered with. Many people got stuck there, thinking the site was somehow telling them they didn't know their own email addresses.

Having discovered the problem, the airline did two things:

  • Changed the error message to something like, "We don't recognize that email address. Did you type it correctly, or could you have registered with a different email address?"
  • Reviewed all other error messages on the site with customer-facing professionals.

The lesson: What happens when things go wrong needs as much consideration as what happens when things go right.

February 23, 2008 in Design | Permalink | Comments (0) | TrackBack (0)

Airport Usability: Where Is My Baggage?

Arriving on a flight to Chicago O'Hare International Airport, I saw this:

Ord_arrival_sign

A few notables about the sign:

  • It's obvious. The sign is the first thing you see out of the jetway. It is impossible to miss.
  • It's concise. The sign tells you where your baggage will be. It does not waste your time by telling you where other flights' baggage will be.

Surely this is better than the normal routine of wandering around the baggage area searching for clues.

February 09, 2008 in Design | Permalink | Comments (1) | TrackBack (0)

Highway Exit Numbers: When Simple was Too Simple

In design, simpler is often better. But some solutions are too simple. The history of highway exit numbers in the United States provides an example.

Highway exit numbers are numbers that accompany names of highway exits. They appear on many highways (especially interstate highways) in the United States. Here is an example from Interstate 4 in Volusia County, Florida.

Exit_numbers

[The image is from Wikipedia's "Exit number" article, as are other examples below except where noted.]

Originally, exit numbers were sequential. So if a highway had 200 exits, they would be numbered 1 to 200. From the motorist's point of view, it could not have been simpler.

But when a sequentially numbered highway needed a new exit, the scheme's simplicity went from asset to liability. For example, if a new exit was being added between exits 20 and 21, would the former exit 21 become 22? And would the former 22 become 23? And so on. Given the cost in dollars and confusion, renumbering all the exits from a new exit forward was not an option.

What to do? "Hmmmm, a new exit between 20 and 21....Let's call it 21A!" And so it was, until another exit was needed between 21 and 21A. On the New York State Thruway, the solution was to go with the sequence 21, 21B, 21A, 22. (If you are asking yourself whether you read that correctly, you did.)

This kind of situation led to the rise of distance-based numbering, where the exit numbers are the same as the highway's mile markers. Example: Exit 21 would be 21 miles from the highway's numbering origin. (In the U.S., highways going north-south have their numbering origin at the south end; highways going east-west start numbering at the west end.)

Of course, the distance-based system handles the problem of new exits much more cleanly than the sequential scheme. The distance-based system reserves numbers corresponding to the miles where there are no exits. Since most new exits are necessary to fill gaps where there are no exits, a new exit will usually have an unused number waiting for it.

But what if a new exit is within the same mile marker as an existing exit? From the Wikipedia article:

If two exits would end up with the same number, the numbers are sometimes modified slightly; this is often impossible and exits are given sequential or directional suffixes, just as with sequential numbers.

So in a worst-case scenario, exits that are too close together get sequential numbers or letters tacked-on to their distance-based numbers. This is still far better than the original sequential-numbering scheme, because the ugliness involved with changing sequential numbers is contained to a few exits at a time.

That said, the distance-based system does have an Achilles' Heel: If a highway's origin were to change, all the mile and exit-number signs would need to change. Although this situation would be as bad or worse than a renumbering caused by a new exit in a sequential-numbering system, it is far less likely. That's because, out of all the places a new exit can be, it needs to be at the beginning of the highway to disrupt the distance-based system. In contrast, a new exit any place other than the end of the highway would disrupt the sequential system.

In summary, distance-based numbering is not a perfect solution, but it's a better one. Sequential numbering's simplicity assumed no change to the system being numbered. When that assumption was violated, sequential numbering proved too simple to adapt. As a result, most U.S. states now use distance-based numbering for interstate highways.

August 06, 2007 in Design | Permalink | Comments (0) | TrackBack (0)

Let It Roll, Baby, Roll

It is said that the ancient Central American Olmec culture invented the wheel for children's toys but never made the jump to using it for transporting things. By today's standards, such an important oversight seems difficult to imagine, but our modern society has its own versions of this story.

If you are a frequent traveler, you almost certainly have luggage with wheels. Compared to carrying your luggage, rolling it is a big advance. When did this advance occur?

From eBags' Bagopedia:

Although the wheel dates back to pre-history, modern rolling luggage did not appear on the scene until around 1989. The story goes that Northwest airline pilot Bob Plath was tired of lugging his heavy overnight bag and flight bag through airports around the world. Being a creative kind of guy, Plath spent weekends working on a wheeled "pilot" bag in his garage. The new wheeled bag was an immediate success. Whenever and wherever Plath's wheeled luggage rolled on the scene, everyone wanted one. Bob Plath's company TravelPro was born and the rest is history. Before too long, TravelPro held 15 patents on a diverse line of rolling luggage. Other luggage companies quickly caught on and went wheeled.

"Alright," you say, "our age of innovation didn't notice this one obvious application of the wheel for a while, but surely it is an anomaly."

No. I can testify to the next example, because our family is apparently an early adopter of the wheeled car seat: It's like rollable luggage, except the "luggage" is your car seat, which attaches to a roller frame, like so:

Gogobabyz

The picture is the gogo Kidz Travelmate from GogoBabyz. I don't know who the child is.

The scenario where a wheeled car seat applies is this: You are flying somewhere with a small child, and you will be driving at your destination. Normally, you would carry a car seat as a piece of luggage (or as carry-on if your child will be sitting in it on the plane). When added to the multitude of things you need to carry in support of a small child, a bulky car seat is not a welcome addition.

By adding the roller wheels to your car seat, you not only get the roller effect on the car seat, you can also roll your child in the seat. We have rolled our daughter through numerous airports, and similar to the story above about people stopping the roller bag inventor wherever he went, people always ask where we got it or comment on how clever an idea it is.

So, even today, a technology as fundamental as the wheel is still spinning-out new uses.

July 21, 2007 in Design | Permalink | Comments (1) | TrackBack (0)

E Ink: A Tale of Two Applications

Last week, in explaining why I was underwhelmed by the Sony Reader, I mentioned E Ink. It's a display technology that uses tiny microcapsules that can be controlled like pixels. Once the microcapsules are arrayed into an image, they require no further power; they continue to display using reflective light.

Although E Ink—at least in its current state of development—was not compelling to me in the Sony Reader, I'd like to offer a compare-and-contrast with a simple yet compelling E Ink application: Lexar's JumpDrive Mercury, a pocket USB flash drive with a percent-full gauge.

Lexar JumpDrive Mercury Exploiting E Ink's "powerless display" advantage over other electronic displays, the gauge is readable whether the JumpDrive Mercury is plugged in or not. When you think about it, the only time the display can change (and thus need power) is when the drive is plugged in (and thus has power). Nice.

Also, the JumpDrive Mercury leverages another E Ink advantage over traditional displays: the ability to be packaged very thin and light. For pocket USB flash drives, small is beautiful, and the E Ink display in the JumpDrive Mercury adds precious little mass or volume to the device.

Finally, as important as exploiting E Ink's advantages, the JumpDrive Mercury's use of E Ink is not penalized by E Ink's disadvantages against other display technologies. Lack of color and a slow screen refresh are not a big deal for a gauge on a USB flash drive. In contrast, they are problems for the Sony Reader, which is potentially competing with colorful, instant-refreshing LCD devices that can do a lot more (like multimedia) on top of e-book reading.

So, although the JumpDrive Mercury does less with E Ink than the Sony Reader, what it does it does well.

February 06, 2007 in Design | Permalink | Comments (0) | TrackBack (0)

In Praise of the Apple Corer

One of my favorite examples of good design is the apple corer. As a simple, efficient solution to a problem, it has few peers in the kitchen.

Apple_corer_1

This apple corer slices an apple into eight sections while separating out the core. Just put it over the top of an apple and push down.

But wait, you say, isn't a knife an even simpler tool: a single blade and a handle? Indeed a knife is a simpler and more versatile tool. But for sectioning an apple, it's an inferior solution.

For a knife to achieve similar results to the apple corer, you'll be making several slices into a wobbly apple. If you're reasonably fast and accurate, you might get it done in 15 seconds and still have your fingers intact. Meanwhile, I will have been done in roughly 1 second, without concern for slicing flesh instead of apple.

So if you are a regular apple eater, it's worth using the right tool for the job. When you do, savor the difference.

November 19, 2006 in Design | Permalink | Comments (0) | TrackBack (0)

Sign Usability: San Francisco Does the Right Thing

Last month, I noticed this road-sign usability issue (4th Street, between Folsom and Harrison in San Francisco):

Sign_before

The sign, which was about three feet behind the pole, points the way toward the local baseball park, AT&T Park, the name of which has changed an average of once every two years since its opening in 2000.

A week later, I saw that the City of San Francisco had moved decisively to improve the sign situation...

Sign_after

...not only making the sign visible but also following the wisdom of the previous sign, which restricted itself to the generic term "Ballpark."

July 30, 2006 in Design | Permalink | Comments (1) | TrackBack (0)

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VP Analytic Products, CNET Content Solutions (current); CEO and co-founder, ExactChoice; CTO and co-founder, Personify; researcher and co-founder, iVALS and Media Futures Program (both at SRI International); based in West Hartford, Connecticut, and San Francisco, California.

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